In case you are no longer available for a confirmed booking please follow these steps:
1. Try to reschedule the booking. This option is available for direct Withlocals Originals bookings, with at least 72 hours before the booking takes place, and you can find it in the Details section of the booking. Using this tool sends the guest a request to choose a new time/date from your agenda.
If the guest doesn’t reply within 48 hours, the reschedule request will expire, and the booking will remain confirmed.
2. Cancel the booking. If the guest cannot reschedule / does not reply to your reschedule request, use the ‘Cancel’ button in the Details section of the booking. This applies to Withlocals Originals direct & partner bookings.
No need to contact our support team - the system will automatically check if another host is available, and transfer the booking to another host if possible. Both the guest and the new host will be informed automatically of the changes.
If no one else is available, the booking will be cancelled & the guest refunded.
Your agenda will automatically be blocked at the time of the cancelled booking, this way you don’t have to go into the agenda to update it.
Tip Always communicate with your guests - include a message whenever rescheduling or cancelling a booking, so they feel taken care of.
On Request Bookings and Personalized Offers
The reschedule tool & automatic transfers are not available for bookings of On Request experiences (not instantly confirmed) or made through Personalized Offers. If you cannot make it for one of these bookings, please contact us at hosts@withlocals.com. Our team is there to help you find a solution.
- Do not ask guides who are not Withlocals hosts do the booking in your place - it's important that all experiences are conducted by verified Withlocals hosts.
- Please note that host offer bookings and personalized offers cannot be transferred.
Withlocals support working hours, Netherlands (CET.
Mon - Fri: 08.30 - 18.00
Sat - Sun: 09.00 - 17.00
Phone support for urgent booking related issues: +31202613477