In case you are no longer available for a confirmed booking please follow these steps:
- Contact your guests and ask them to reschedule a booking on a different time that would suit you both. Once you agree about the changes, inform our support team to change the booking details in the system here hosts@withlocals.com
- In case the guest is not available at any other time please contact our support team. We are here to help and will assist to change the booking to another host or experience that is available. In this case, please do not cancel the booking. Contact us here hosts@withlocals.com
IMPORTANT: notify our team about the changes at least 24 hours before the booking. Due to working hours or different time zones we cannot process requests within a shorter time frame.
Withlocals support working hours, Netherlands (CET.
Mon - Fri: 08.30 - 18.00
Sat - Sun: 09.00 - 14.00
Phone support for urgent booking related issues: +31202613477