In case you are no longer available for a confirmed booking please follow the steps below:
Try to reschedule the booking. This option is available for direct bookings (instantly confirmed or yet to be confirmed), and can be used to send the guest a request to choose a new time, or date. This option can be used until 8 hours before the booking takes place, and you can find it in the Details section of the booking.
If the guest doesn’t reply within 48 hours, the reschedule request will expire, and the booking will remain confirmed.
In case you need to reschedule a booking in less than 72 hours please contact our Customer Support as indicated below.
What if the date already passed? In case you agreed with your guests to reschedule the tour to another date or time but the date, or the initial starting time, has already passed, we recommend you to block your agenda for the new time slot of this rescheduled tour. In this case we can’t modify the booking details in the system anymore.
Cancel the booking. If the guest cannot reschedule / does not reply to your rescheduling request, use the ‘Cancel’ button in the Details section of the booking. This applies to Withlocals Originals direct & partner bookings.
No need to contact our support team - the system will automatically check if another host is available, and transfer the booking to another host if possible.
If no one else is available, you will have the option to select other hosts who are offering the same experience about the transfer. This option is available up to 9 hours before the booking time. We recommend keeping in mind the guest preferences such as language or expertise when choosing who to notify. The hosts you choose to notify will receive a push notification in the Updates Centre in the app, where they can review the transfer details and accept or decline the transfer.
You will only be able to notify hosts who don't have an overlapping booking, and who are not blocked by the buffer time (time before or after another booking) or their book ahead time (the minimum time the host requires between the booking confirmation and the starting time of the booking).
The first notified host to accept the request will receive the booking transfer.
⚠️ The booking will be cancelled & the guest refunded if:
- no other host can be notified of the transfer (e.g. you are the only active host on that experience)
- you choose not to notify any other host of the transfer (e.g. you are cancelling the booking because it cannot take place due to external circumstances)
- none of the hosts you notified accepts the request within 8 hours before the booking time
Both the guest and the new host will be informed automatically of the changes.
Your agenda will automatically be blocked at the time of the cancelled booking, this way you don’t have to go into the agenda to update it.
💬 Tip Always communicate with your guests - include a message whenever rescheduling or cancelling a booking, so they feel taken care of.
On Request Bookings and Personalized Offers
The reschedule tool & automatic transfers are not available for bookings of On Request experiences (not instantly confirmed) or made through Personalized Offers. If you cannot make it for one of these bookings, please contact us at hosts@withlocals.com. Our team is there to help you find a solution.
Do not ask guides who are not Withlocals hosts to do the booking in your place - it's important that all experiences are conducted by verified Withlocals hosts.
Withlocals support working hours, The Netherlands (CET.
Mon - Fri: 08:30 - 17:30
Sat - Sun: 09:00 - 17:00
Having an urgent issue? Give us a ring at +31 20 2440 076