In case you are no longer available for a confirmed booking please follow these steps:
- Contact your guests and ask them to reschedule a booking on a different time that would suit you both. Once you agree about the changes, inform our support team to change the booking details in the system here hosts@withlocals.com
- In case the guest is not available at any other time, please do not cancel the booking. Contact our support team - we are here to help and will assist to transfer the booking to another host that is available. Contact us here hosts@withlocals.com
- If we cannot find a replacement, then the booking will be cancelled & the guests will receive a full refund.
- If your tour is starting within the next 24 hours you cannot cancel the booking yourself. Please inform our team via phone or email this case.
- Do not ask guides who are not Withlocals hosts do the booking in your place - it's important that all experiences are conducted by verified Withlocals hosts.
- Please note that host offer bookings and personalized offers cannot be transferred.
IMPORTANT: notify our team about the changes at least 24 hours before the booking. Due to working hours or different time zones, we cannot process requests within a shorter time frame.
Withlocals support working hours, Netherlands (CET.
Mon - Fri: 08.30 - 18.00
Sat - Sun: 09.00 - 17.00
Phone support for urgent booking related issues: +31202613477