Adding extras to an existing booking
If your guest is asking to add extra stops, more people, or extra items like lunch or entrance tickets you can simply create a personalized offer on top of your existing booking. Click on the ‘create personalized offer’ button in the chat box and prepare the offer with the additional costs only. Your guest will be able to confirm the changes and make the payment for the agreed extras on the chat directly.
Changing the number of guests
In case you need to add extra guests in an existing direct booking, please create a personalized offer on top of the existing booking with the costs needed to cover the extra guest(s) only. Your guest will be able to confirm the changes and make the payment for the additional guest(s) on the chat directly.
In case your guests informed you that the number of people on the booking is decreasing and you need to partially refund them, please contact us for assistance at firstname.lastname@example.org.
Changing starting time or date
You can learn more on how to reschedule a booking on this page.