Adding extras to an existing booking:
If your guest is asking to add extra stops, more people, or extra items like lunch or entrance tickets you can simply create a personalized offer on top of your existing booking. Click on the ‘create personalized offer’ button in the chat box and prepare the offer with the additional costs only. Your guest will be able to confirm the changes and make the payment for the agreed extras on the chat directly.
Changing the number of guests:
In case you need to add extra guests in an existing booking, please create a personalized offer on top of the existing booking with the costs needed to cover the extra guest(s) only. Your guest will be able to confirm the changes and make the payment for the additional guest(s) on the chat directly.
In case your guests informed you that the number of people on the booking is decreasing and you need to partly refund them, please contact us for assistance hosts@withlocals.com .
Changing starting time or date:
Please agree with your guest about the changes for starting time or date on the chat directly. Once you decided the new starting time or date, please inform our team to change the booking in the system here hosts@withlocals.com .
IMPORTANT: notify our team about the changes at least 24 hours before the booking. Due to working hours or different time zones we cannot process requests within a shorter time frame.
Withlocals support working hours, Netherlands (CET.
Mon - Fri: 08.30 - 18.00
Sat - Sun: 09.00 - 17.00
Phone support for urgent booking related issues: +31202613477