Every guest gets the opportunity to review his/her experience with a host at the end of their booking. The more positive reviews you get, the better are your chances to get more bookings!
The Withlocals team keeps a close eye to the reviews that come in to guarantee the quality of any Withlocals experiences. In case of a guest complaint, our team will get in touch with you to investigate the situation. We are here to support both our guests and hosts in case of a negative experience.
To ensure the quality of our Withlocals experiences our team can make the decision to unpublish a host. In most cases, this happens if complaints or concerns from the guests reoccur multiple times.