We'll assist you in case of issues or complaints where possible.
In case of a complaint about, or issue with the platform, app or services, please contact Withlocals at [email protected] or +31202613477 to resolve the problem. In case of a complaint about an event you agree to contact Withlocals within 1 day after the complaint has arisen and you agree to cooperate with and assist Withlocals in good faith and you agree to provide Withlocals with such information and take such actions as may be reasonably requested by Withlocals. As a host you agree that in case of a no show or dissatisfactory deviations in the event caused by you, the guest will be refunded and you won't receive payment. As a guest you understand that in case of a no show or no completion of/interruptions during the event caused by you, you as a guest are responsible for any damages up to the amount paid.
In case of any damage claims or other complaints related to the event exceeding the amount paid, Withlocals will mediate in finding a reasonable solution between traveler and host.
Any claim or complaint against Withlocals in respect of the service must be promptly summited, but in any event within 14 days after the reserved event has taken place. Any claim or complaint that is summited after the 14 days period, may be rejected and the claimant shall forfeit its right to any (damage or cost) compensation.
To the extent permitted by law, these T&C’s and the provision of our services shall be governed by and construed in accordance with Dutch law and any and all dispute arising out of these T&C’s and our services shall exclusively be summited to the competent Court in Rotterdam, The Netherlands.