My payment did not go through, now what?

We all hope this will be not the case, however, if the payment was declined, you will receive a message indicating what went wrong. This can happen for a number of different reasons, including: 

  • The credit card has expired
  • The daily withdrawal or purchase limit set by your bank or credit card company was exceeded
  • The billing address and phone number entered do not match the billing address and phone number associated with your credit card
  • Fraud prevention: the system suspects the payment has been made fraudulently
  • Credit card doesn’t have available funds to make the payment

We recommend to give it a second try, and in case the payment doesn't go through again, to reach out to your bank or credit card company for more information.

 

Was this article helpful?
0 out of 1 found this helpful

Articles in this section