Withlocals is an open marketplace which means that the booking is made between you and the local host. However, we at Withlocals strongly values the quality of our hosts and experiences.
To ensure safe and trustworthy experiences, we follow 3 important steps:
- Quality check by Withlocals
Once a host signs up on our website, we perform a thorough verification process from our headquarters in the Netherlands. We verify basic information, such as name, address, social profiles, phone number, ID, payment details and description of the experience.
We also interview and get to know potential hosts before they can be online.
- Host community
We are creating and nurturing a strong community in every destination we are present. Our team members keep a tight connection with the hosts and the local communities.
Our most experienced and performing local hosts also play a role in making sure that the quality standards of both our experiences and hosts meet the expectation of our guests.
- Review system & Hosts performance
Every guest gets the opportunity to review his/her experience with a host. Reviews are an indication for the guests but also a quality check for Withlocals.
In addition to reviews, we have a system that allows us to monitor hosts performance and ensure reliability and quality.
Did you have a negative experience?
Please reach out to our Customer Support team directly! We are here for you.