We pride ourselves with an over 90% positive review rate. And what’s equally important is how we manage the negative ones.
When dealing with a negative review, it’s important to keep an open mind and listen to the feedback. Our community managers are here to help you learn from the experience, and find a better way to do things in the future.
To ensure the quality of our Withlocals experiences our team can make the decision to un-publish a host. In most cases, this happens if complaints or concerns from the guests reoccur multiple times.