As a Withlocals host, we want to ensure that you have a great experience with us. We understand that sometimes guests may run late, and we want to remind you that you have the discretion to decide how long you're willing to wait. While we will do our best to connect you with your guest, the decision to leave after a certain period of time is solely up to you. We recommend waiting for 30 minutes, but ultimately it's up to you how long you're willing to wait.
We also want to remind you that guests who have paid for a 3-hour tour or experience may be willing to accept a shorter tour if they're running late. We encourage open communication between hosts and guests to discuss any potential changes in schedule and ensure that everyone is on the same page. If a guest is unable to arrive within the allotted time, we encourage them to reach out to you in advance to discuss rescheduling or potential alternatives.
Will I get paid in case of a guest no-show?
A guest no-show is the same as a last minute guest cancelation. Unless you have agreed otherwise with the guest and notified the Withlocals team, you shall receive your full payment for the experience as if the experience had taken place.
Will my guest be able to leave a review in the case of a no-show?
We value transparency and want to let you know that all reviews, including negative ones, will be published. This means that if a tour didn't happen because the guest was late, they can still leave a review. We want to ensure that all guests can share their experiences, both positive and negative.
What happens if my guest requests a refund?
In the rare case that a guest is unsatisfied with the experience and requests a refund, we will ask them to discuss this with you directly. If the payment has already been made by Withlocals to the host, then the refund to the guest should be handled by the host and not by Withlocals. Only in cases where the host is yet to be paid and a full refund is due, will Withlocals be processing refunds to the guests.
We appreciate all that you do as a Withlocals host and hope that you have a great experience hosting with us.