We understand that sometimes guests may run late. In case this happens we encourage you to contact the guest and try to find a solution (e.g. rescheduling the tour). If rescheduling is not possible and, because of the delay, it is not possible to conduct the tour in the time left, we classify this situation as a last minute guest cancellation. You will receive your full payment for the experience (unless you have agreed otherwise with the guest and notified the Withlocals team).
We also want to remind you that guests who have paid for a 3-hour tour may be willing to accept a shorter tour if they're running late. We encourage open communication between hosts and guests to discuss any potential changes in schedule and ensure that everyone is on the same page. Ultimately, it's up to the host to decide how long they wish to wait for their guest.
Will my guest be able to leave a review in the case of a no-show?
We value transparency and want to let you know that all reviews, including negative ones, will be published. This means that if a tour didn't happen because the guest was late, they can still leave a review. We want to ensure that all guests can share their experiences, both positive and negative.
What happens if my guest requests a refund?
In case that a guest requests a refund, and it is clear that you have done everything within your power to make the tour happen, we will reach out the guest to try to find a solution. As we classify this as a (last minute) cancellation it will not have impact on your fee.