About the coronavirus outbreak (COVID-19)
The World Health Organization (WHO) declared the outbreak of coronavirus, known as COVID-19, to be a global pandemic on March 11, 2020. Since then the ongoing spread of the novel coronavirus is impacting us both travelers and operators alike as the situation evolves every day around the world.
Given the health and safety risks posed by this virus, we encourage you to check with the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), or local government authorities for more information about the impact to your destination. We strongly urge our community to take the necessary precautions to protect yourself when traveling.
We’re providing a list of resources for your convenience—please check with your relevant local authority if it’s not featured below. As the situation evolves, please regularly check the advisories relevant to you for updates.
- World Health Organization (WHO)
- The European Union
- South Australia
- New South Wales
- Western Australia
- Travel advisories
- Coronavirus information
- Czech Republic
- People’s Republic of China
- South Africa
- South Korea
- United Kingdom
- United States
- The Netherlands
Extenuating circumstances policy for the coronavirus outbreak
If you are unable to attend your booking Withlocals encourages you to reschedule to a date that is convenient. A Withlocals booking can be rescheduled multiple times, as long as the date has not already passed.
You can reschedule your booking go to your booking overview. Select the booking and scroll down in the booking details to: "Do you want to reschedule or cancel this booking? Click here".
If you choose to cancel the booking:
- More than 14 days before the originally booked experience date*: You will receive travel credits for the full value of your payment.
- Less than 14 days before the originally booked experience date*: The host will be fully paid, you won’t receive a refund.
*This takes into account the starting time of the tour in the time zone of the experience.
If rescheduling is not an option and you have to cancel within 14 days, we advise you to file a claim with your travel insurance in order to receive reimbursement for the costs of your booking.
Refunds for bookings in areas with a travel warning
When you make a booking in an area or country that has a travel warning at the time of booking which is still active at the moment the booking takes place you will not be eligible for a refund.