About the coronavirus outbreak (COVID-19)
The World Health Organization (WHO) declared the outbreak of coronavirus, known as COVID-19, to be a global pandemic on March 11, 2020. Since then the ongoing spread of the novel coronavirus is impacting us both travelers and operators alike as the situation evolves every day around the world.
Given the health and safety risks posed by this virus, we encourage you to check with the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), or local government authorities for more information about the impact to your destination. We strongly urge our community to take the necessary precautions to protect yourself when traveling.
Refunds for bookings in areas with a travel warning
When you have a booking in an area or country that has a travel warning at the moment the booking takes place you will not be eligible for a refund.
We’re providing a list of resources for your convenience—please check with your relevant local authority if it’s not featured below. As the situation evolves, please regularly check the advisories relevant to you for updates.
- World Health Organization (WHO)
- The European Union
Country specific information:
United Arab Emirates
Extenuating circumstances policy for the coronavirus outbreak
If you are unable to attend your booking Withlocals encourages you to reschedule to a date that is convenient. A Withlocals booking can be rescheduled multiple times, as long as the date has not already passed.
You can reschedule your booking go to your booking overview. Select the booking and scroll down in the booking details to: "Do you want to reschedule or cancel this booking? Click here".
If you choose to cancel the booking:
- More than 14 days before the originally booked experience date*: You will receive travel credits for the full value of your payment.
- Less than 14 days before the originally booked experience date*: The host will be fully paid, you won’t receive a refund.
*This takes into account the starting time of the tour in the time zone of the experience.
If rescheduling is not an option and you have to cancel within 14 days, we advise you to file a claim with your travel insurance in order to receive reimbursement for the costs of your booking.
Hosts & guests right to cancel without proof of vaccine or testing
A host reserves the right to cancel a tour if you do not have proof of a covid vaccine of either a PCR (done no more than 72 hours before the tour) or antigen test (done no more than 48 hours before the tour). A host can request this on their personal preferences (we recommend that they do so at least 48hrs before the tour), and the proof is to be shown on the day of the tour. If you are unable to provide either vaccine or test on the day, the host can cancel. If the host cancels due to guests not being able to provide this, no refund is provided.
Guests are also able to request that hosts are either vaccinated or tested. If this is important to you, we ask that you reach out to hosts to ask for it at least 48hrs before the tour. If they are unable to provide this, please request a booking transfer. If a transfer is not possible with a vaccinated or tested host, the guest will receive a full refund.