Coronavirus information and policy for hosts – Withlocals Help Center

About the coronavirus outbreak (COVID-19)

The World Health Organization (WHO) declared the outbreak of coronavirus, known as COVID-19, to be a global pandemic on March 11. Since then the ongoing spread of the novel coronavirus is impacting us both travelers and operators alike as the situation evolves every day around the world.

Given the health and safety risks posed by this virus, we encourage you to check with the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), or local government authorities for more information about the impact to your destination. We strongly urge our community to take the necessary precautions to protect yourself when traveling or hosting.

We also invite you to reach out to us directly if the situation evolves in your country or region.

Extenuating circumstances policy for the coronavirus outbreak

For safety reasons, bookings that fall outside of the normal refund policy and that can not safely take place due to Coronavirus outbreak are subject to a special cancellation policy.

To request a cancellation of booking based on health & safety concerns, please contact our Withlocals Support via +31 20 2440 076 or send an email to hosts@withlocals.com. We will cancel the booking in a way that does not affect your performance.

Regarding guests cancellations:

For direct guests, the general cancellation policy applies for all bookings within the 7 days cancellation period
For direct bookings falling outside the 7 days cancellation period, guests are offered a voucher or a refund of the booking amount
For partner guests, the cancellation policy will differ depending on the policy applied to the partners' platform.

Resources

We’re providing a list of resources for your convenience—please check with your relevant local authority if it’s not featured below. As the situation evolves, please regularly check the advisories relevant to you for updates.