Coronavirus information and policy for hosts – Withlocals Help Center

About the coronavirus outbreak (COVID-19)

The World Health Organization (WHO) declared the outbreak of coronavirus, known as COVID-19, to be a global pandemic on March 11. Since then the ongoing spread of the novel coronavirus is impacting us both travelers and operators alike as the situation evolves every day around the world.

Given the health and safety risks posed by this virus, we encourage you to check with the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), or local government authorities for more information about the impact to your destination. We strongly urge our community to take the necessary precautions to protect yourself when traveling or hosting.

We also invite you to reach out to us directly if the situation evolves in your country or region.

Extenuating circumstances policy for the coronavirus outbreak

For safety reasons, bookings that fall outside of the normal refund policy and that can not safely take place due to Coronavirus outbreak are subject to a special cancellation policy.

To request a cancellation of booking based on health & safety concerns, please contact our Withlocals Support via +31 20 2440 076 or send an email to hosts@withlocals.com. We will cancel the booking in a way that does not affect your performance.

Regarding guests cancellations:

For direct guests, the general cancellation policy applies for all bookings within the 7 days cancellation period
For direct bookings falling outside the 7 days cancellation period, guests are offered a voucher or a refund of the booking amount
For partner guests, the cancellation policy will differ depending on the policy applied to the partners' platform.

Host & guests right to cancel without proof of vaccine or testing.

You as a host have the right to cancel a booking if guests do not have a vaccine or proof of testing (PCR no more than 72 hours before the tour, antigen no more than 48 hours before the tour). You must ask the guests at least 48hrs before the booking (for last-minute bookings as soon as possible) if they will be able to provide either of these on the day of the tour. If they say ahead of time they CANNOT, then request Withlocals to cancel/ transfer the tour on your behalf as soon as possible. Please note in this situation, do not purchase any inclusions for the tour ahead of time until you have asked this, as this will not be refunded.

If guests say that they CAN provide proof OR if you do not get a reply from guests, and on the day do not have proof of vaccine or testing, then you have the right to not proceed with the tour and inclusions will be refunded and you will receive payment for the tour.

Guests also have the right to request a transfer or cancellation if hosts are unable to provide vaccination or testing proof. Hosts will only be paid for the tour in this case based on the specific circumstances (medical reasons not to have the vaccine or lack of access to vaccines or testing in your city). Please email hosts@withlocals.com to explain the situation and the case will be reviewed.

Resources

We’re providing a list of resources for your convenience—please check with your relevant local authority if it’s not featured below. As the situation evolves, please regularly check the advisories relevant to you for updates.