About the coronavirus outbreak (COVID-19)
The World Health Organization (WHO) declared the outbreak of coronavirus, known as COVID-19, to be a global pandemic on March 11. Since then the ongoing spread of the novel coronavirus is impacting us both travelers and operators alike as the situation evolves every day around the world.
Given the health and safety risks posed by this virus, we encourage you to check with the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), or local government authorities for more information about the impact to your destination. We strongly urge our community to take the necessary precautions to protect yourself when traveling or hosting.
We also invite you to reach out to us directly if the situation evolves in your country or region.
Extenuating circumstances policy for the coronavirus outbreak
For safety reasons, bookings that fall outside of the normal refund policy and that can not safely take place due to Coronavirus outbreak are subject to a special cancellation policy.
To request a cancellation of booking based on health & safety concerns, please contact our Withlocals Support via +31 20 2440 076 or send an email to firstname.lastname@example.org. We will cancel the booking in a way that does not affect your performance.
Regarding guests cancellations:
- For direct guests, the general cancellation policy applies for all bookings within the 14 days cancellation period
- For direct bookings falling outside the 14 days cancellation period, guests are offered a voucher or a refund of the booking amount
- For partner guests, the cancellation policy will differ depending on the policy applied to the partners' platform.
We’re providing a list of resources for your convenience—please check with your relevant local authority if it’s not featured below. As the situation evolves, please regularly check the advisories relevant to you for updates.
- World Health Organization (WHO)
- The European Union
- South Australia
- New South Wales
- Western Australia
- Travel advisories
- Coronavirus information
- Czech Republic
- People’s Republic of China
- South Africa
- South Korea
- United Kingdom
- United States
- The Netherlands