Our refund policy was made to be transparent so your experience is as smooth as possible and gives you a fair go. However, you may doubt as you have not received the refund in your account yet. In some cases, you might want to check here if you are eligible for a refund.
If your booking was cancelled by your local host
If your booking was cancelled by your host or Withlocals, you have been automatically issued a full refund. Keep in mind, it may take up to 10 working days from the cancelled date for the refund to reach your account, depending on the processing time between banks and regions.
If my booking request is rejected/ withdrawn/ expired before confirmation
If your booking request is rejected or not confirmed within 48 hours by the host, or when you withdraw the request before it was confirmed, you will receive a full refund. The refund process might take up to 10 working days, depending on the processing time between banks and regions.
Please note that any referral credits/ discount/ promotion codes applied to the payment will not be refunded.
Any claim or complaint against Withlocals in respect of the service must be promptly submitted, but in any event within 14 days after the reserved event has taken place. Any claim or complaint that is submitted after the 14 days period, may be rejected and the claimant shall forfeit his/her right to any (damage or cost) compensation.