Booking and traveling

Frequently Asked Questions

• How do I make a booking on Withlocals?
• How can I request a Personalized offer?
• How do I contact a host on the platform?
• What is the Withlocals cancellation policy?
• How can I add or remove guests from my booking?
• When can I expect my refund?

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My booking

• My tour is tomorrow and it seems that it will be raining, what do I do?
• How can I cancel my booking?
• Where do I find my booking details?
• How do I prepare for my experience?
• I lost my booking confirmation, where do I find it?
• Withlocals Review Policy

Making a Booking

• What is a personalized offer?
• My host sent me my Personalized offer. What's next?
• How do I pay for my booking?
• What are the different reservation statuses?

My Account

• How do I create my account?
• How do I edit my profile details?

Payment

• My host is asking for more money, what should I do?
• What is the service fee?
• Can I pay in any currency?
• How is the price determined for my experience?
• My payment did not go through, now what?

About Withlocals

• Our Values
• What is Withlocals?
• Why choose Withlocals
• Are Withlocals tours always private?

Safety and Trust

• Guest Code of Conduct
• Stay Safe and Secure
• How does Withlocals ensure host quality?
• Are Withlocals Hosts Insured?

Travel Responsibly

• How can I protect the places I travel to?
• How can I protect people & communities while traveling?
• How can I protect the planet when I travel?
• How does Withlocals offset carbon emissions?

Travel credits & Gift Vouchers

• How can I use my Coupon Code/ Travel Credit?
• What happens to the Coupon Code/ Travel Credit I used if my booking is cancelled or expired?