Guests

About Withlocals

• Our Values
• What is Withlocals?
• Why choose Withlocals
• Are Withlocals tours always private?

My trip is in 48 hours and I need assistance

• Withlocals Customer Support - Contact Us

Safety and Trust

• Coronavirus information and extenuating circumstances policy for guests
• How does Withlocals ensure Host quality?
• What happens if I have a bad experience with my host?
• Are Withlocals Hosts Insured?
• Privacy Policy

My Account

• How to recover my password?
• How do I create my account?
• How do I edit my profile details?
• How do I change my email address?
• How do I delete my account?

Making a Booking

• How do I make a booking on Withlocals?
• How do I pay for my Booking?
• What are the different reservation status?
• What happens if my reservation request is declined or expires?

Contacting a Host

• Should I book if I have not heard back from my host?
• How do I contact a host before making a booking?
• How do I contact my host after booking an experience?
• I already made a booking but my host is not responding

My booking

• What if I have special needs for my experience?
• I lost my booking confirmation, where do I find it?
• How do I prepare for my experience?
• How do I share my booking details with other guests?
• Where do I find my booking details?

Personalizing your trip

• What is a personalized offer?
• How can I request a Personalized offer?
• My host sent me my Personalized offer. What's next?
• Is a personalized experience always private?

Withlocals Live Experiences

• What is Withlocals Live?
• How are Withlocals Live experiences organized?
• What kind of Withlocals Live experiences do you offer?
• Can I chat with my local host beforehand?
• How to book a Withlocals Live experience?
• I booked a Live experience, what's next?

See all 11 articles

Payment

• My host is asking for more money, what should I do?
• What is the Service fee?
• How do I pay for my booking and method of payment?
• Can I pay in any currency?
• How is the price determined for my experience?
• I only paid a reservation fee, why do I need to pay the rest in cash?

See all 7 articles

Refunds

• When can I expect my refund?
• What should I do if my refund has not yet arrived?

Changes & Cancelations

• How can I add or remove guests from my booking?
• How can I reschedule my booking?
• How can I cancel my booking?
• What is the Withlocals cancellation policy?

Travel credits & Gift Vouchers

• Withlocals Coupon Code/ Travel Credit/ Gift Voucher
• How can I use my Coupon Code/ Travel Credit?
• My Coupon Code/ Travel Credit isn’t working
• Can I use a Coupon Code/ Travel Credit for a reservation I’ve already made?
• What happens to the Coupon Code/ Travel Credit I used if my booking is cancelled or expired?
• Gift Vouchers

Sustainability & Withlocals

• Carbon Emission Offsets
• Traveling cruelty free
• Go local!
• Keeping our destinations beautiful
• Taking only memories from your trips
• Choosing responsible transportation mode