Guests FAQ

My trip is in 48 hours and I need assistance

• Urgent question

My Account

• How do I create my account?
• How do I edit my profile details?
• How do I change my email address?
• How do I delete my account?

Making a Booking

• How do I make a booking on Withlocals?
• How do I create an account?
• How do I pay for my Booking?
• What are the different reservation status?
• What happens if my reservation request is declined or expires?

Personalizing your trip

• What is a personalized offer?
• How can I request a personalized offer?
• My Host sent me my Personalized Offer. What's next?
• Is a personalized experience always private?

Contacting a Host

• How do I contact the host before making a booking?
• I already have a booking, how do I get in touch with my host?
• I already made a booking but my host is not responding:

Payment

• How do I pay for my booking?
• What payment method do you offer?
• Can I pay in any currency?
• How is the price determined for my experience?
• I only paid a reservation fee, why I need to pay the rest in cash?
• My payment did not go through, now what?

Changes & Cancelations

• How can I change my booking details?
• What is the cancelation policy for guests?

Withlocals Referral program

• I invited my friends, why can’t I use my travel credit?
• How do I book a trip with travel credit from referrals?
• How do I earn travel credit?

Safety and Trust

• How does Withlocals ensure Host quality?
• What happens if I have a bad experience with a host?